Roxy Palace Online Casino - Here you can find news & articels of the month Casino Guest Service Tip: Smiling Makes for Pleasant Visit
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| 30 Sep 2004 September 30, 2004 -- Sometimes its the simple things in providing service that make a casino guests visit a pleasant experience. Smiling is one of those things. The following service tip on smiling is provided by Robinson & Associates, Inc., a guest service consulting firm to the gaming industry, and its Web site CasinoCustomerService.com. Service Tip: By simply smiling while you are at work, you are helping the guests have a more enjoyable visit. We all like to be around smiling and happy people. They make us happy, too. Its a proven fact that people feel better when people smile. Smiles make a great first impression. People want to stay and play at a happy, fun casino. A smile can make all the difference in the world even the difference between an outstanding gaming experience at your casino and a less fulfilling experience at a competitors property. Thats a difference you definitely want to cultivate. Robinson & Associates is an Annapolis, Md.-based guest service consulting firm that provides specialty guest service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at mbaird@casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association. Martin R. Baird, the companys chief executive officer, is author of Gaming Guest Service from A to Z. |
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