At Roxy Palace our friendly and reliable Casino Support Personnel are available 24 hours a day, 7 days a week to serve you. Please note that all support is currently provided in English.
When you want to access Casino Support we suggest you follow these steps:
1. First try the Help section on this website
Before contacting us, please review our comprehensive Help section that we have compiled for our players, by
clicking here. Most of the common issues have been addressed, so you will probably find a satisfactory answer to your question.
If you are unable to find an answer to your question in our Help section please e-mail Casino Support at the addresses provided below.
In addition, the casino software comes complete with comprehensive online Help files ensuring that you are always informed about the games, their payout schedules, and other useful information at all times.
2. E-mail the casino
Please be as detailed as possible with your question, so that we can provide you with optimal service. If you have a registered account with the casino, please ensure that you provide us with your account number.
Please send your e-mail enquiry to one of the specific addresses provided below
3. Call the casino
If you are unable to find an answer to your question via our website
Help section or via e-mail please call us on one of the following toll-free numbers in your country.
| USA | 1-800-231-5503 | Hong Kong | 800-90-1710 |
| United Kingdom | 0800-731-4292 | Israel | 1-800-945-1603 |
| Australia | 1-800-150-804 | Italy | 800-783-314 |
| Canada | 1-866-509-1827 | Japan | 0044-22-27-2102 |
| France | 0-800-90-1998 | Korea | 00798-271-001 |
| Germany | 0800-181-5879 | Portugal | 800-827-003 |
| Denmark | 80-88-1723 | | |
